![]() ![]() We don't send out anything marked 'urgent', 'important' or suggesting we need to 'verify your account'.Īs always, if you're in doubt, contact us via the numbers you can find on tsb.co.uk – and not via numbers in the message that worried you. If the email or text message worries you, it's also unlikely to be us. We'll always address you by your name and include the last four digits of one of the accounts that you hold with us, or the last three digits of your postcode. If there are spelling mistakes or grammatical errors it's probably not a genuine message. If you receive an email or SMS asking you to log in, don’t click on the link and delete the email or SMS immediately. We’ll never send you a ‘secure link’ to Internet Banking. One way to be sure you’re always logging into TSB Internet Banking is to go to tsb.co.uk and click 'Log In'. ‘https’ at the start of a webpage address means it’s a secure site you’re visiting. Our main website is so make sure you always see this address in your browser and navigate to where you need to get to from there. How to spot phishing and smishingįraudsters' websites can be identical copies to real ones. Follow the tips below for things to look out for. Fraudsters are very clever and can intercept text messages, so their texts appear in the same conversation as a previous genuine TSB text. Smishing is where fraudsters pretend to be us or other trusted organisations by SMS (text message). Phishing is where a fraudster sends you an email or letter pretending to be us, or another organisation you trust. We’ll never talk to you on social media through accounts that aren’t our official ones ( Twitter - Facebook - and Instagram - never advise you to purchase land, diamonds or any other commodities. We’ll never ask you to handover cash or cards to anybody. We’ll never ask you to carry out a ‘test’ transaction. We have two apps – our Mobile Banking app and our Business Banking Authentication app. We’ll never ask you to bank using an app that isn’t TSB. Always make sure that you access Internet Banking from one of these links. Our official website is for personal customers and for business customers. ![]() We’ll never ask you to bank through a website that isn’t TSB. We’ll never ask you to authorise a payment or send money into a new account that you haven't already set up. We’ll never ask you to email or text us your PIN, card details or passwords. We’ll never email you with a link directly to a web page that asks you for any of your Internet Banking log in details or any other personal information. This is only for you to know and use at trusted cash machines and when making trusted card purchases. This could be texts containing security codes or One-Time Passwords – also known as ‘OTP’. We’ll never call you and ask you to give us information from a text we’ve sent you. For Business Internet Banking you’ll go to tsb.co.uk/business and choose ‘Log in’. The only time you’ll ever use these is when logging in to our Mobile App, or Internet Banking by going to tsb.co.uk and choosing ‘Log in’. We’ll never ask you to share your Internet Banking log on details. Get in touch with us straight away and our team will help you.įraudsters pretend to be banks. So if you spot something you don’t recognise or think you've been a victim of fraud, don’t panic. ![]() Remember, you’re responsible for checking your statements, text messages or other account information we give you. We’ll also never ask you to transfer money into another ‘safe’ account. Neither we, nor the Police, will ever ask you to hand over your card, PIN or cash. If you do, never log in to your online banking. One of the main pieces of software used is called ‘TeamViewer’, but others may also be used. You’ll never get asked to download remote access software on to your computer by reputable companies. The stories they come up with are as big as their imaginations. They might tell you that your money is in danger of being stolen. They might offer something as straightforward as improving your broadband speed or applying security fixes to your wifi. They’ll play out a situation which will get you worried so you take part. ![]()
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